Goolbet Privacy Policy – Your Data, Protected

1. Overview

Goolbet operates goolbet.live and the goolbet mobile app as an online gaming platform serving players in Bangladesh. As part of operating this platform, goolbet collects and processes certain personal data about registered players and visitors to the site. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how long we keep it.

Goolbet is the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it secure. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this policy.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of your agreement with goolbet.

2. Data We Collect

Goolbet collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site and app, and in some cases from third-party payment processors as part of transaction verification.

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming assessments and only with your explicit consent.

3. How We Use Your Data

Goolbet uses your personal data for the following purposes. We only use your data in ways that are consistent with the reason it was collected and the legal basis that applies to that use.

• To create and manage your goolbet account, including verifying your identity and age before allowing you to deposit or play.
• To process deposits and withdrawals through your registered mobile banking account (bKash, Nagad, or Rocket).
• To provide customer support and respond to queries, complaints, or disputes you raise with the goolbet team.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct as described in our Terms and Conditions.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and identity verification obligations.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about goolbet offers and new games, where you have opted in to receive such communications.
• To improve the goolbet platform by analysing aggregated, anonymised usage data to understand how players interact with the site and games.

4. Legal Basis for Processing

Goolbet processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing your registration data, payment information, and gaming activity records is necessary to provide the goolbet service you have signed up for.
• Legal obligation: Identity verification, age verification, and transaction monitoring are required by applicable anti-money laundering and responsible gaming regulations.
• Legitimate interests: Fraud detection, platform security, and improving the goolbet service are carried out on the basis of goolbet's legitimate business interests, balanced against your privacy rights.
• Consent: Sending you promotional emails or push notifications about goolbet offers is done only where you have given explicit consent. You can withdraw this consent at any time from your account settings.

5. Data Sharing

Goolbet does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: We share your mobile banking number and transaction details with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Identity verification providers: Where required, we may share your identity documents with a third-party KYC verification service to confirm your identity and age. These providers are contractually bound to handle your data securely and confidentially.
• Legal and regulatory authorities: Goolbet may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law. We will only do so to the extent legally required and will notify you where permitted.
• Fraud prevention services: We may share data with fraud detection and anti-money laundering services to protect the platform and its players from financial crime.
• Business transfers: In the event of a merger, acquisition, or sale of goolbet's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure your data remains protected under equivalent privacy standards.

6. Cookies and Tracking

Goolbet uses cookies and similar tracking technologies on goolbet.live and in the goolbet app to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your preferences, and ensure the site loads correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand how players navigate goolbet — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. We use this to improve the platform experience.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using goolbet, but some features may not work as smoothly. Goolbet does not use third-party advertising cookies or tracking pixels for ad targeting.

7. Data Retention

Goolbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process, whichever is later.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Gaming activity logs: Retained for 3 years from the date of the activity, used for responsible gaming monitoring and dispute resolution.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after you withdraw consent, as evidence of your consent history.

When data is no longer required, goolbet securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8. Data Security

Goolbet takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• All data transmitted between your device and goolbet.live is encrypted using TLS (Transport Layer Security) — the same standard used by banks and financial institutions.
• Passwords are stored using one-way cryptographic hashing. Goolbet staff cannot see your password in plain text.
• Access to personal data within goolbet is restricted to staff who need it to perform their job functions, and is governed by strict internal access controls.
• Goolbet conducts regular security reviews and vulnerability assessments of the platform to identify and address potential weaknesses.
• In the event of a data breach that is likely to affect your rights or freedoms, goolbet will notify you as soon as reasonably practicable and take immediate steps to contain the breach.

9. Your Privacy Rights

As a goolbet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Minors

Goolbet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, deposit funds, or use any part of the goolbet platform.

If goolbet discovers that personal data has been collected from a person under 18, we will immediately close the associated account, void any bets placed, and delete the personal data collected. If you believe a minor has registered on goolbet, please contact us immediately at [email protected].

11. Changes to This Policy

Goolbet may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players via email or in-platform notification where the changes significantly affect how we use your data.

We encourage you to review this page periodically. Your continued use of goolbet after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how goolbet handles your personal information, please get in touch with our support team. We aim to respond to all privacy-related requests within 30 days.

For responsible gaming support and self-exclusion tools, visit our Responsible Gaming page. For the full rules governing your use of goolbet, read our Terms and Conditions.